Return Policy for Consumers
Consumer (a consumer is any natural person who enters into a legal transaction for purposes that cannot be primarily attributed to their commercial or self-employed professional activity)
You have the right to return this contract within 14 days. The return period is 14 days from the day:
- You or a third party designated by you, who is not the carrier, took possession of the goods, if you ordered one or more goods as part of a single order, and they are delivered collectively.
- You or a third party designated by you, who is not the carrier, took possession of the last goods, if you ordered multiple goods as part of a single order, and they are delivered separately.
- You or a third party designated by you, who is not the carrier, took possession of the last partial shipment or the last piece, if you ordered goods that are delivered in multiple partial shipments or pieces.
To exercise your right of return, you must inform us by means of a clear statement (e.g., a letter sent by mail, or email) of your decision to return this contract. You may use the attached sample return form, but it is not mandatory.
You can fill out and submit the form or another clear statement on our website (https://olliscustomparts.com/) electronically. If you use this option, we will promptly (e.g., via email) send you confirmation of the receipt of such a return.
To meet the return deadline, it is sufficient for you to send your communication regarding your exercise of the right of return before the return period expires.
Consequences of Return
If you return this contract, we will refund payments received from you, excluding delivery costs, without undue delay and no later than 30 days from the day we receive notice of your return of this contract. We will make the refund using the same payment method that you used for the initial transaction unless you have expressly agreed otherwise.
We may refuse the refund for goods that are eligible for parcel shipping until we have received the goods back.
You must send back or hand over the parcel-shippable goods to us without delay and in any event no later than 14 days from the day you notify us of your return of this contract. The deadline is met if you send the parcel-shippable goods before the period of 14 days has expired.
You are responsible for the direct cost of returning the parcel-shippable goods.
You are liable for any diminished value of the goods resulting from the handling and shipping of goods in return.
Exclusions or Expiration of the Right of Return
The right of return does not apply to contracts for the delivery of goods that are not prefabricated and are made according to the consumer’s individual choice or decision or that are clearly tailored to the consumer’s personal needs. This applies to all custom-configured products. Returns are also not accepted for orders used or intended for use where not permitted by either State/local authority and/or or per outlined in any OPC or OEM product use disclaimer.
The right of return expires early for contracts for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene and where the seal has been removed after delivery. It also expires for contracts for the delivery of goods that, due to their nature, have been inseparably mixed with other items after delivery.
Please note that we reserve the right to inspect the goods upon receipt and exclude them from a refund if, returning the product would result in significant economic disadvantages to us due to the nature of the product.
Sample Return Form
To Ollis Custom Parts, 98 Wadsworth Blvd Ste 127, PMB 5074 Denver, CO 80226, sales@OllisCustomParts.com, Tel: +1.415.378.3000
I/We () hereby give notice that I/We () cancel my/our () contract of sale of the following goods ()/for the provision of the following service (*),
– Ordered on ()/received on ():
– Name of consumer(s):
– Address of consumer(s):
– Signature of consumer(s) (only if this form is notified on paper):
– Date:
( * ) Delete as appropriate
